Please choose your product carefully as you you are not legally entitled to a refund due to change of mind (under the Fair Trading Act 1999). We will exchange goods but you will have to return the items to us at your own expense.
If an item is faulty we will require you to take photos and email us so we can notify our supplier. Our supplier will either repair or replace the goods depending on the circumstance (If the problem is not major we have the right to repair the item within a reasonable time).
We will do everything in our power to help achieve a swift and speedy outcome with any problems that may arise with purchase of goods from our web site. Please email firstname.lastname@example.org or call us on 03 9887 5058 if you have any questions.